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FAQ

How do I contact LEEDESIGNS?

All inquires or customers questions can be directed to shoploveleedesigns@gmail.com.

I have not received my order. What should I do?

If after contacting your local post office service (CANADA POST, USPS for DHL), you still need assistance regarding locating your order feel free to contact us at shopoveleedesigns@gmail.com and one of our representatives will be happy to assist you.

Where do I send returns?

We only provide exchanges for the moment , thank you.

U.S shipments and returns

All packages are shipped from canada with a company called chitchats

You can see how it works here https://chitchats.com/how

We use this company so we are able to get packages quickly to the u.s at cheaper rates, as opposed to using canada post which is double the price and double the time 

They assign a from U.S 'from' address but returns cannot be accepted at that address.

When you get your tracking number, you can see it starts from Toronto, Canada and then it is taken to niagara falls, NY and then dropped off at USPS.

What is a dispatch date? 

Delivery policy

How do I return/exchange my order? 

Return policy 

How do I cancel an order?

Contact us within 24 hours to cancel your order.

Something is wrong with my order. What should I do?

Please contact hello@loveleedesigns.com stating your order number along with your concerns.

Does LOVELEE DESIGNS  do custom orders? 

  • We do not customize swimwear.

  • Unfortunately, we don’t customize our items, they ship as they are.

  • for custom orders please contact us via this form 

  • We do not sell fabric.

Do you have a physical store?

Unfortunately not, all transactions are made online thorough our website.

I signed up for the newsletter and I didn’t get a code.

When you sign up for our newsletter we email you your special discount code, if you don't see it immediately please check your junk/spam mail.

If you still don’t see it please contact us at hello@loveleedesigns.com and we will be glad to help you. 

I ordered a pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost 

I need my order by a specific date.

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

I can’t log into my account.

If you can’t log in to your account, you probably didn’t create one yet, email us at hello@loveleedesigns.com and we will be glad to help you.